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Terms & Conditions





You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Kase Hair, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Kase Hair for the supply of any products.

The following terms: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting our Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company, Kase Hair. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. If you do not agree with these terms, please do not use our website.

For further assistance, you can contact us at info@shopkasehair.com and we will gladly answer any questions or concerns within 24 hours.

Personal Information

All personal information you provide us with or that we obtain will be handled by Kase Hair as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment and to provide offers. The information you provide is only available to Kase Hair and partner(s) involved in providing you with products you are ordering and will not be shared with other parties.


All products remain to Kase Hair property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Kase Hair.

All transfers conducted through Kase Hair are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored.

All major Credit and Debit Cards and PayPal are all acceptable methods of payment with us. All prices listed on the website are in Canadian (CAD) dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount charged from the original Kase Hair invoice purchased is returned when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. Our Terms are payment in full prior to shipment of any products. All goods remain the property of the Company until paid for in full.

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination.

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


All Kase Hair products come sealed. Once opened, the hair cannot be returned or exchanged for any reason. This is according to Regulated Hygiene Laws, product exchanges and returns must have the seal intact and not broke, no exceptions can be made. Our packaging is visible and you can see the colour without needing to open it.

Absolutely no exchanges or returns of opened packages are possible.

We will gladly accept any exchanges within the 30-day purchase period, provided the item has not been used or opened. All exchanges are required to meet the return standards. Exchange requests must be made within the 30 days of delivery.  No exceptions. Per hygiene laws and for sanitary purposes, we cannot accept returns/exchanges on hair that has been used or opened because it is a human hair product. Once packaging has been opened the hair is considered used.  All items must be returned in their original packaging and unopened.


All trademarks and or trade names used on this site – shopkasehair.com are trademarks of Kase Hair.


We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing of any merchandise from the site, whether or not that merchandise has been sold, removed, or edited any materials or content on this site, refusing to process a transaction or suspending any transaction after processing has begun.  You agree that we may use Personal Information provided by you in order to conduct fraud checks. Personal information that you provide may be disclosed to a credit or fraud prevention agency, which may keep a record of that information to use for future disputes. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms of Use.

Exclusions and Limitations 

The information on this web site is provided on an “as is” basis. By law, this Company: excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.


It may take 1 business day to process your order. Custom orders take 8-12 business days. Kase Hair does not take responsibility for products that are lost or stolen after they have shipped with proper tracking.  We are not responsible after we have shipped any items. Please contact carrier for any lost packages. We are not responsible for the postal carriers.

If you are not completely satisfied with the hair you’ve purchased before it has been worn, the packaging is unopened and the hair is in its original condition, we will approve you for an exchange and or store credit. Just email us at info@shopkasehair.com and we will gladly assist you. Should you open any of the packaging and use the product, we will not consider your request for an exchange.

This Company does not exclude liability for any damage caused due to improper installation of our products. After the sale we are not liable for any defects, damages, or misuse of products. Kase Hair will not be held responsible for any damages caused to the products during and/or after the hair application process.  Kase Hair will not be held liable for any costs associated with the installation or removal of the product, no exceptions. 


The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.shopkasehair.com Copyright 2019, Kase Hair. ALL RIGHTS RESERVED. You also grant us the right to use any content you provide via email or social media for its own purposes including republication in any form or media. Once sent to us we have the right to use your work with proper credit.


In cases of any typographical errors, misinterpretations, and or inaccuracies, we reserve the right to make corrections when they are identified. The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of this site will signify your acceptance of any adjustment to these terms.

We reserve the right to makes changes of pricing on our website at any point in time without notice.

Additional Information

Kase Hair reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Kase Hair has the right to cancel the order and refund any amount paid in the best way. Kase Hair shall also notify the customer of equivalent replacement products if available.

Please send all inquiries to info@shopkasehair.com

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Kase Hair 2019 All Rights Reserved

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